If your energy bill is substantially higher or lower than your usual billing amount it is worthwhile checking with your supplier if there are any errors with the bill. If you haven’t being using your supply more than you normally would and your supplier hasn’t increased their tariff then you should make further enquiries directly with your supplier.
Billing errors are a common error and Citizens Advice Scotland have a step by step guide on how to address these in order that you are being billed correctly:
Sometimes bills are produced on estimates of usage and do not accurately reflect your actual usage for a billing period. Your bill should indicate if the amount is based on an estimate of your previous average use.
Your supplier may ask you to supply a meter reading to allow them to assess if there is any discrepancy on your bill. If there is, your supplier will provide you with an amended bill. If pay your bill by direct debit and the amount has already been taken from your account you may ask your supplier to refund you the difference.
The supplier may say they will offset any overpayment against future bills, you do not have to agree to this and have a right to a refund. Supplying regular meter readings to your supplier can help ensure that you receive the most accurate bills, many suppliers now have online sections or applications that allow you to do this conveniently.
If your bill is accurate and you are struggling to pay it, speak to your supplier as soon as possible to try and agree with your supplier to possibly pay this over a longer period of time. Most suppliers are keen for you to pay off what is outstanding ahead of your next billing period but this will not always be possible.
Work out what you can realistically afford to pay from your budget towards your bill and ask your supplier if they will accept this over a prolonged period. Our what can I do if I have money worries section can help you with the tools to work out what you can realistically afford to repay.