If you are struggling to repay your energy supplier arrears on your account you may wish to consider alternative options.
If you are in receipt of certain income-based benefits such as Universal Credit you can ask your supplier to make an ongoing deduction from your benefit award towards your arrears. This is usually a small amount from your benefit award and can help ensure that your arrears are reduced and removes the threat of possible disconnection. This scheme is known as fuel direct and details on how to access it can be found here https://www.gov.uk/bills-benefits
If you cannot come to a suitable arrangement to pay off the arrears to your gas & electricity your supplier may suggest that a pre-payment meter is installed. Generally, these tend to be a more expensive form of paying for your energy but it may be an alternative to disconnection.
It a pre-payment meter is installed the debt you owe will show on the meter and every time you top up your supply a deduction will be made from this to pay down the debt. You can check the level of debt on your pre-payment account be pressing the display button. If you feel the level of debt deduction coming off your top up each time is causing you financial hardship speak to your supplier to see if they can reduce down the amount they are recovering from each top up.
Your Rights as Pre-Payment customer are outlined by the CAB here: https://www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/check-the-prepayment-rules-your-supplier-has-to-follow/
If you have very high level of arrears or other debts that you are struggling with you should consider your full debt relief options to deal with them. Our “Solutions to Money Worries” section (opens as a new tab) on this site can help outline what additional help is available.